Craig Baker

57 Shannon Rd, Monongahela, PA 15063, Home 724-258-6103, Cellular 214-681-2386, craig.baker@computer.org

IT Project Manager/ Software Engineer

Summary of Qualifications

Software engineer with 8 years of experience developing technical solutions to business problems. Capable of leading virtual teams in both functional and project-based organizations. Specializing in re-engineering business processes and improving efficiency through cost-effective application of technology.

Lead a project to upscale the department from MS Office-based processes to SQL Server-C#, allowing a 60% reduction in staff.
Designed and built a scheduling application using Visual FoxPro that saved $50,000, winning a Verizon Excellence award.
Managed the transition of work from a 7-person team in New Jersey to a 2-person team in Texas.
Lead a re-engineering project to improve application performance, resulting in reports regularly delivered 4 hours ahead of deadline.
Developed a set of web-based analysis tools that eliminated 10 hours of research a day.

Professional Experience
Verizon, Washington, PA	2006 - Present
Software Engineer, Project Coordinator
Responsible for leading all new development projects handled by a virtual team located around the country. Develop all new Crystal reports and stored procedures. Develop a test plan and oversee testing of all new applications and application enhancements. Develop a training system to teach non-technical staff to write stored procedures in T-SQL and present the data in Crystal X. Create and maintain system documentation.

Verizon, Irving, TX	2003 - 2006
Technical Lead and Supervisor
Supervised the work of 9 employees responsible for producing over 290 reports used by call centers and support staff around the country. Managed internal projects from gathering requirements through implementation. Trained employees and coworkers in using new software or equipment. Oversaw the development of reference materials and edited documentation.

Verizon, Irving, TX	2000 - 2003
Lead Software Developer
Designed, developed, tested, and maintained a Visual Basic-MS Office reporting system that interfaced with legacy applications. Wrote documentation and help files for new and existing systems. Provided PC support within department. Trained other developers in programming techniques and proper coding style. Managed the software piece of new departmental projects. Developed a website to serve as a central repository for reports to replace emailing them to the customer.

Education
Master's Certificate, Project Management		2008
George Washington University, Washington, DC

B.S., Computer Science		2007
Regis University, Denver, CO - Graduated with honors

Certificate, Technical Writing		2004
Northeastern University, Boston, MA

Affiliations

Director, Communications and Media, Association of Information Technology Professionals, Dallas Chapter, 2002 - 2003 - Responsible for communicating with the media, writing and editing the chapter newsletter and updating the website.

Member, IEEE Computer Society, 2002

Member, Association of Computing Machinery, 2005

Member, Project Management Institute, 2006

Technical Expertise

SQL Server 2000 programming and administration, Crystal Reports X, Visual Basic 6/.NET, C/C++/C#, ASP.NET, Delphi, php, Visual FoxPro, CGI, HTML, Visual Source Safe, Microsoft Office including extensive automation with VBA, Adobe CS/Dreamweaver, Windows and Linux (Ubuntu, SLED) desktop administration, UML and Rapid Application Development methodolgies, PC maintenance and administration.